Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us via mail: missingcrate@gmail.com

Note: You should inform us before we ship your order. Then only we can cancel your order.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Once we receive your mail, we will cancel your order immediately and process your refund (if paid) back to the source of payment.

In case, we are not able to read your mail within 24 hours and your order get dispatched, no need to worry. You can reject the parcel at the time of delivery. We will initiate your refund (if paid) when the parcel will come back to us.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

As per our existing policy, the user has to report any defect if any within 24-48 hours of receiving the shipment for the product to be eligible for return or replacement.

In case any client is received a damaged product, we can provide a refund or replacement (as per customer's choice).

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Please note that Returns are honoured only in the case of a manufacturing defect and every product available in our store has different policies to be eligible for return/replacement. Please read the guidelines carefully before ordering.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: missingcrate@gmail.com